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- Bookings and Deposits:
Bookings will only be confirmed upon receipt of the completed booking form, along with the deposit of 50% of the tour cost (the balance will be subject to the advised payment schedule). Any changes to the itinerary after the reservation has been confirmed will be subject to surcharges.
- Balance of Payment:
Full balance of payment is due no later than 3 months before departure. If booking is made within 3 months of the departure date the full amount will be payable immediately.
- Cancellation of Booking:
Should the client need to cancel their reservation a fee will be charged to compensate Sports Travel Group (STG) for labour and expenses undertaken on behalf of the client. Cancellation 3 months or more prior to departure will incur a fee of $1,000 per person. Cancellations that happen less than 3 months before departure will result in a forfeit of the full deposit and finally, all cancellations between 1 month and the day of departure will result in the forfeit of the full tour cost. The tour suppliers may also charge cancellation fees, which are in addition to the above-mentioned fees. STG will list full details regarding these penalties, together with insurance details, which may cover you for losses such as these.
- Changes to Tour Prices:
The tour prices are based on airfares and exchange rates at the date of printing. All relevant airfare increases prior to departure must be borne by the client. In the event of international currency fluctuations or changes to the itinerary that are required by unforeseen circumstances, the tour cost will be adjusted accordingly. All additional costs, if any must be paid by the client. Should these changes be unacceptable, the client reserves the right to cancel the reservations held, subject to the cancellation charges as detailed in Clause 3 above. Should these changes result in reduction of the tour cost, the applicable refund will be made.
- Itineraries and Schedules:
The STG tours and packages are based on published airline schedules as well as match ticket, accommodation, and transfer prices valid at the time of printing. All of these components are subject to alteration without notice by suppliers. Consequently, STG reserves the right to alter, change or cancel any such components as it deems necessary, at any time, and without obligation.
- Unused Tour Services:
STG will not provide refunds in respect of unused accommodation, match tickets, meals, sightseeing tours, transfers, or any other services, which are included in the tour cost, but not utilised by the client.
- Taxes and Charges:
Airport taxes and charges are not included in the tour price and will be advised prior to departure. Some airports charge an additional fee on departure, and this is levied on the client directly, and not pre-payable by STG Hotels and service providers will also often add service fees and charges to accounts of a personal nature, which are the responsibility of the client.
- Match Tickets:
The face value of the match ticket is not necessarily the actual price paid by the provider of such tickets. The tickets for many events are sourced through legally registered overseas ticket brokers, which build license fees and royalties into the ticket price.
- Tour Inclusions:
All tour components are outlined in the inclusions section of the relevant tour. It is the passenger’s responsibility to confirm which components are included in the purchased package or tour at the time of reservation.
- Tour Exclusions:
Charges for passports; visas; meals not specified in the itineraries; beverages; laundry; excess baggage charges; items of a personal nature; vaccinations and inoculations; any expense in Australia; expenses for guides and transportation not included in the itineraries; INSURANCE COVER; and airport taxes except specified. STG will be happy to advise in regard to obtaining passports, visas, permits and insurance. IMPORTANT NOTE: It is compulsory that at the time of making a reservation you take out travel insurance. The policy you choose must include: loss of deposits through cancellation; loss of personal baggage and money; medical expenses; additional expenses to cover curtailment of your tour whilst overseas or in Australia. STG will provide full details.
STG and/or its associated Companies or Agents give notice that they act as booking agent only for the persons or companies providing or offering the means of travel conveyance, transport, accommodation, or other service and all receipts, dockets, vouchers, coupons, match tickets or exchange orders are issued subject to the terms and conditions under which transportation and other services are provided. STG shall not be liable for any injury, damage, loss, accident, delay or irregularity that may be caused or arising during any tour under its management, sponsorship, procurement or otherwise notwithstanding that the Company’s principal may be a foreign company, corporation or person. So far as the Company shall not be acting as such booking agent it shall be deemed to be acting as Agent for the person making the reservation. It is the responsibility of the passenger to ensure that he is in possession of the other travel documents and that they are in compliance with the current government and transportation companies’ regulations. The right is reserved to modify the itinerary in any way considered necessary or desirable or to change any reservation and/or means of conveyance, without notice and for any reasons whatsoever and without allowance or refund but the extra cost, if any, resulting there from must be paid by the passenger. The right is also reserved to cancel or withdraw any tour or any reservation made for a passenger or decline to accept or retain any person as a member of a tour for any reason whatsoever. The transportation companies or firms shall be exempt from all liability in respect to any detention, delay, loss, damage, sickness or injury, however, and by whomever caused, and of whatever kind occurring of or to the passenger at any time when the passenger is not on board a carrier or conveyance used or operated by the transportation companies or firms. Passage contracts in use by the transportation companies or firms concerned shall constitute the sole contract between the transportation companies or firms and the purchaser of these tours and/or passengers. All fares are subject to change without notice. PST reserves the right to amend the land cost of the tour in the event of foreign exchange fluctuations. Should any additional charges be involved this shall be billed to the passenger prior to departure of the tour. The act of signing a completed Reservation Form, and the issuance and acceptance of receipts, tickets, vouchers, coupons or exchange orders shall be deemed consent to the above conditions.